✉️ Do you ship internationally? ✉️ ✦ Yes we do! Shipping prices differ between countries :) ✦ Do forgive us as we are in the midest of learning about VAT and other forms of taxes from your country! But do let us know if extra charges are incurred :') ✉️ When will my order be shipped out? ✉️ ✦ Usually within 2-5 days! Depending on the order volume and my workload :') ✦ The parcel will usually reach you within 5-14 working days during the covid period, and 3-5 working normally. ✉️ "I have not received my package!" ✉️ ✦ Unfortunately, we WILL NOT be liable for the following situations: 1) Any loss (untracked) mails. 2) Buyer stating the wrong delivery address. 3) Theft of package on property. Do feel free to contact us at Yourpenpalluna@gmail.com if you have further enquiries!

Want to purchase from both Eteru and Mochi Cloud at the same time? Don't spend additional money on mailing. Let us collate your order together! (Hopefully one day we can merge eteru.co and mochi cloud into one website :') 💌 Collating Orders 💌 ✦ Do head over to our Instagram page @eteru.co and Drop us a DM, stating the product that you would like!

✉️ Reservations and Payment ✉️ ✦ Upon placing an order, the items will be reserved for you for only AN HOUR or till payment is made. ✦ All payments must be made within an hour of ordering to secure the items. Payment past the hour mark will not be processed or sent. ✦ No early reservations will be taken to ensure fair opportunity for all to order our items! ✉️ Preorders & restocking ✉️ ✦ Items that are sold out will not be restocked unless stated otherwise in the item description. ✦ Seasonal items will not be restocked, but might reappear next year! ✦ Preorders will be created if the demand is high enough!

As we are still a small budding business, we only offer limited payment methods: 1) Paynow/ Paylah 2) Google Pay 3) Credit card (Stripe) Sadly we will not be using Paypal due to the high transaction fee costing.